Civix Institute
Back to the review
Reading others

The other's silence is not a message

An absence of reply contains no information about its cause. We produce one anyway, immediately, and almost always to our own disadvantage.

By K. Berthier, Perception of others and non-verbal signalsPublished on 2 min

The void fills up

A message left unanswered, a closed door, a colleague who does not say hello: the situation contains, literally, no information. Yet we never leave it there. Within seconds an explanation settles in, and it most often bears on us.

This filling-in is not a character flaw. It is the consequence of a mechanism useful elsewhere: anticipating another's state allows one to adjust one's conduct, and the system prefers a costly hypothesis to no hypothesis.

The attribution error

Social psychology has long described a general tendency to explain others' conduct by their personality and our own by circumstances. The colleague who does not reply is distant; we, when we do not reply, are overwhelmed.

This asymmetry is partly explained by the information available: we know our circumstances, not other people's. It nonetheless produces systematically skewed conclusions, and silence is its most favourable terrain, since it brings no element capable of correcting the hypothesis.

What fine perception does not guarantee

People who perceive a great deal are not protected, they are exposed differently. Catching a change of tone, a tension in a room, a withdrawal is one thing; identifying its cause is another, and nothing indicates that the first capacity entails the second.

Work on empathic accuracy, developed by William Ickes in the 1990s, points the same way: the correlation between believing oneself a good reader of others and actually guessing correctly what they think is weak. Confidence in one's reading is not a sign of its accuracy.

The cost of unannounced silence

Whoever withdraws most often has a reason that has nothing to do with the other: tiredness, preoccupation, a need to recover. They do not announce it because it seems obvious to them, and because announcing a withdrawal takes energy they precisely no longer have.

The result is mechanical: an announced withdrawal is information, a silent withdrawal is a riddle, and the riddle is almost always solved less favourably than reality. The difference in cost between the two comes down to one sentence.

Separating observation from conclusion

There is a simple and rarely performed operation: distinguishing what you observed from what you inferred. The other has not replied since yesterday is an observation. The other is moving away from me is a conclusion, and it calls for checking before being taken as settled.

This distinction makes nobody a soothsayer. It only avoids treating a hypothesis as a fact, and therefore responding to something that may never have happened.

Key points

An absence of reply contains no information about its cause; we manufacture one immediately.

Perceiving a signal finely does not guarantee correctly identifying its origin.

An announced withdrawal is information, a silent withdrawal is a riddle solved to our disadvantage.

This article describes documented mechanisms and disagreements. It recommends no position, no party and no vote, and commits to no reading other than that of the work it cites.

And you, where do you stand?

The Civix test situates your convictions on six dimensions and matches you with one of the twelve profiles, without ever telling you what to think.

Start my test
See the tests →